Geoff Ramm
Geoff Ramm – Customer Service & Celebrity Service Speaker
Geoff Ramm is an inspirational keynote speaker and the creator and author of Celebrity Service & Celebrity Service Superstars.
He is trusted by the world’s leading brands to create the gap in their service experience they never knew existed. Including Emirates, Warner Brothers and McDonalds.
He’s challenged and inspired entrepreneurs, high performance teams and organisations across forty-seven countries to create award winning ideas to outperform the competition.
Geoff Ramm knows the Jedi Mind Trick to make you craved by your customers, envied by your competitors and raved about in your industry. Every talk is tailored to your sector and theme and focusses on what you’d love your delegates to take away and achieve.
Oh and Geoff’s on-stage and on-screen presence, as well as his infectious enthusiasm and humour, will have you on the edge of your seat…
Geoff Ramm also gives some examples of how his ideas have come to fruition including –
OMG Marketing: A business to business Valentine Card achieved a record 70% response rate by the Bauer Media Group after implementing OMG Marketing. Tiger Brands in South Africa introduced a dozen new ideas after his keynote and masterclass. Just one of these ideas increased sales by over 53%.
Celebrity Service: EC English Language Schools created the ‘Orange Carpet Experience’ which transformed their worldwide service offering to pupils and had them nominated for a UK Customer Experience Award 2016.
Geoff Ramm has spoken around the world for clients including Honda, British Airways, TATA, SAGE, Tiger Brands, Goldwell, and Dixons Carphone.
He is the youngest ever President of the Professional Speaking Association UK and was recently awarded the PSAE (Excellence) award, as well as being a UK Enterprise Ambassador.
Speaking Topics
You can choose from a high impact TED style 20 minutes, through to an expertly crafted 60 minute keynote. Geoff Ramm will pick the very best and most relevant content for your audience from his extensive catalogue of original stories, creative ideas and result defying techniques.
His speaking topics –
- OMG Marketing – how to create and generate marketing ideas
- Celebrity Service – How to deliver the best customer service
Celebrity Service is not just a fantastic and easy to follow philosophy, your audience will also be excited to implement and action their ideas immediately. There are 9 unique components to CELEBRITY Service that will spark the ideas to create memorable experiences for your customers.
Celebrity stands for;
- Consistency
- Excitement
- Love
- Engagement
- Bravado
- Response
- Independence
- Thank You
Geoff was a keynote speaker at the annual PETA conference several years ago and delighted a range of our clients with his message on Celebrity Service. Without doubt he has been the best keynote speaker that we have had work with us. His message on understanding and treating customers with the 'celebrity touch' resonated deeply with me and he did it in a way that was both entertaining and insightful. If you have never seen Geoff deliver then I would strongly recommend him. You will come away questioning what you do and looking for ways that you can improve your own level of customer service
— Phil Mirner
I have hired Geoff Ramm three times now as a conference speaker and he never fails to deliver. He receives fantastic feedback each and every time - not only that but he is also a joy to work with. He has delivered both Celebrity Service and OMG marketing, and they are both excellent presentations. I was doubtful at first around his "2-minute challenge" and the interaction we would get from the audience but each and every delegate got involved this fun and thought-provoking task. I can not recommend him highly enough - but don't just take my word for it I have 600 delegates to support my recommendation too.
— Senior Events Manager, Best Western, and Beacon
Educational, entertaining, stimulating and just damn right brilliant! Highly recommended.
— Recruitment Network
I was inspired by Geoff at this year's TATOC conference. Funny, inspirational and certainly interesting. I will be looking to start by improving two "contact" points.
— Axminster & Tiverton Partner at Thomas Westcott Chartered Accountants
WOW - Quite possibly one of the best motivational speakers. I laughed and smiled from ear to ear the whole time Geoff was speaking to a large group of us. Everything he said, I felt myself nodding like a nodding dog and agreeing with everything he said. Everything he said, I put in place immediately after the talk; complimenting clients on their website, treating everyone like a celebrity and my gosh, it made a difference! Thanks so much and here is to treating everyone like a celebrity.
— New Business Manager at Moneypenny
