Andy Hanselman

Andy Hanselman – Create ‘Outstanding’ Customer Experiences Speaker

Andy Hanselman helps your customer facing people, your sales people, your support teams, your operations teams, and even your accounts department (hey, this is revolutionary stuff!) deliver ‘outstanding’ customer experiences through AI! That means ‘Authentic Interactions’.

Andy has over 30 years’ experience researching, working with (and learning from) forward thinking businesses in a wide range of sectors that get ahead, and stay ahead, of their competitors and has presented to organisations such as Tommy Hilfiger, Grant Thornton and Aggregate Industries.

Andy challenges and motivates your people to take responsibility to be ‘easy to do business with’, go the extra mile to ‘Delight’ their customers, personalise the experience, and surprise them with the level of service they provide (positively of course!).

It’s about ‘taking ownership’ and using those Authentic Interactions to create ‘outstanding’ customer experiences. It means taking a Dramatically and Demonstrably Different approach which creates customers who come back for more, tell others and help do your marketing for you.

He helps sales teams and support staff build on this and proactively ‘Maximise their Customer Relationships’ and also helps leaders establish, embed, and live a culture that creates real competitive advantage by engaging, empowering, and enabling those people to make that ‘Dramatic Difference’ – that’s 3D Leadership!

So, whether it’s helping your front-line staff to deliver outstanding customer experiences, giving ideas to your managers on engaging, empowering and enabling them to do that, or sharing insights with your leaders on how to inspire people and shape the culture that makes it happen, Andy will motivate and fire your people up.

But it’s much more than that. As well as ‘motivation’, he will provide them with proven, practical tools and techniques to actually ‘do’ things. Things that make a difference to your customers and your competitiveness – a ‘Dramatic Difference’ that is!

Andy Hanselman Speaking Topics:

As a stimulating and engaging keynote speaker, Andy has built a strong reputation for his ‘down to earth’ approach offering no-nonsense ‘stuff’ that your people can actually use.

No academic theories or ‘magical answers’, but practical ideas, tools and techniques they can apply back in your business immediately. By sharing ‘real’ examples that resonate with the audience and telling stories that they can all learn from, Andy thrives on interacting with people ensuring that they are challenged, stimulated, and motivated.

Popular topics Andy is asked to deliver include

• Create Outstanding Customer Experiences With AI – That Means ‘Authentic Interactions’
• Forget CRM- Think MCR! Maximise Your Customer Relationships’
• Create A Culture That Engages, Empowers And Enables Your People To ‘Think In 3D’!

Andy always spends time with you before the event and ‘personalises’ his sessions to your audience and the challenges they face. He can deliver keynote presentations, run interactive seminars (or webinars) or deliver full day long participative workshops. Whichever it is, we can assure you Andy will make a difference to your event – a ‘Dramatic Difference’ that is!